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| Frequently
Asked Questions |
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| We're keeping track of the most frequently asked questions about ProofreadNOW.com. We post those questions here regularly. Got a question? We've probably got an answer right here. If not, contact us and we'll get you one. Questions Click on a question - get an answer. Do
you use software to do the proofreading? No, we use real, live HUMAN experts. See our white paper on grammar checkers and you'll know why we use real people. Our proofreaders are tested, experienced proofreaders. You'll come to trust their judgment more and more as you see the work they do for you.
Please see our pricing page. Once you've seen our prices, consider the price of mistakes and the impact they have on your readers! Can you really afford to do your own proofreading? The quick answer is, 'On the Web!' Because of the wonder of the Internet, we can operate our model from anywhere in the world…but we have chosen to locate our headquarters in the beauty and serenity of Topsfield, Massachusetts, a small, forested town about thirty miles north of Boston. We are less than an hour away from some of the world's most famous universities, and this is a great area to hire the best software engineers in the country. We draw from a highly educated population, and it shows in our work.
Your document may go off shore, or maybe not, but NEVER TO SOMEONE WHO DOES NOT SPEAK YOUR LANGUAGE AS A NATIVE SPEAKER. Most of our English editors are in America, Great Britain, Canada, or Australia. Some English editors are elsewhere. All are native English speakers, and all have passed our rigorous tests. (Keep in mind that since every document is double-proofed, the first editor's job on every document is a test in itself, so our vetting process is ongoing.) Most of our Chinese editors are in China (duh!), so if you send us a Chinese document for translation or editing, it will probably be done in China. The same goes with all the other languages we process--most editors are situated in their native countries. Most definitely! If you find an error we either missed or made, that page is completely FREE, regardless of how many other errors we may have corrected on that page.
We genuinely believe split infinitives are not necessarily in need of correction. (How's that for a good one!?) By the way, all the major grammar books of today agree.
Yes, you can, and you can register several different guides with us. Your style guide must be in some digital format, preferably in MS Word. From the customer menu, click on 'Style Guides' and simply follow the easy instructions to upload and register your guide. Then, when you submit a document, click the 'Style Guide' button to accompany your document with one of your registered style guides. At any time, you can renew a style guide or delete it altogether.
Our upload process uses a 128-bit encryption process to effect the document transfer over an FTP connection, from your PC to our secure server. Our server is secured by Thawte, a subsidiary of RSA, the preeminent name in data encryption.
Simple! Lawyers send us such documents all the time, and they simply replace proper names with XXXXXXX. It's an easy thing, then, to FIND all the XXXXXXX strings in the returned document, and replace them with the client's name.
We have experienced medical proofreaders. When you submit your document, simply click the 'Medical' button, and we'll be sure that the proofreader who works on your document is trained and experienced in medical proofreading. (We do the same for legal, financial, and engineering documents.) How do I know when a document is ready for me to retrieve? ProofreadNOW.com server
sends you an e-mail message when your document is ready to retrieve. The
e-mail message has a special link in it that, when you click on it, leads
you to the server to download your processed file.
You can also retrieve your completed document without the e-mail link.
Simply log on to the server and click the 'View Status of Submissions'
link to find your job. Download it by clicking on the live link over the
job number.
Our proofreaders are screened and trustworthy. They take a very impersonal approach to reading your document, very much the same way your doctor examines you from a medical point of view. The contents of your document are forgotten as soon as the proofreader goes on to the next document (and our fleet of proofreaders processes thousands of documents daily). Furthermore, our proofreaders are sworn to secrecy, and bound by our very strict confidentiality agreement. You have our word on that.
Most likely, yes! Our existing non-disclosure agreement is fully contained in the click-through agreement that you approve when you create your account. However, we realize that some companies require us to sign their own NDA. We will do that. Furthermore, if you need a select group of proofreaders to also sign your NDA, we can even arrange that. Thereafter, only editors who have signed your NDA will be eligible to see and edit your documents.
Download and open the document. [If you are running Word 2000] Pull down the 'Tools' menu, move to the 'Track Changes…' menu, move to the 'Accept or Reject changes…' menu, and click on the appropriate windows. Find the first change we made by clicking on the right-arrow. You can accept it or reject it with the appropriate buttons. You can check the changes we made one-by-one, or you can accept all of them at once. [If you are running Word 2002 or later] Pull down on VIEW and cause the 'Markup' toolbar to display. In the Markup toolbar you will see several icons. Mouse over them until you find the one that is labeled 'Accept Change.' You can manipulate the choices there to accept each change, or all changes at once.
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