When your editors have completed your document, our server sends you an email completion message. If you asked to have your document emailed back to you, it will be attached to the email.
Sometimes, however, your server will not allow an attachment to come through with the email message. If this happens, please read the completion message. It will tell you that your document was not attached and will contain a reason, if known.
Don't despair, though. You will also see there is a live link in the email message that you can use to get your document.
Click on the "Go to Download Screen" link, log onto our server, and download the file to your hard drive.
It's that easy!