Click a topic below to learn more!
Privacy, Confidentiality, and NDAs
Style Guides and Editing Preferences
Document Types and File Compatibility
Languages and Translation Services
We're keeping track of frequently asked questions and posting them here. If you can't find an answer on this page, please contact us by phone at 855-687-3348 or by email to Conni at ProofreadNOW.com.
We keep track of frequently asked questions and post them here. If you can't find an answer on this page, please contact us by phone at 855-687-3348 or by email to Conni at ProofreadNOW.com.
ProofreadNOW.com is a USA-based proofreading service founded in 1999 that employs experienced people (yes, real people, not AI or software) to proofread documents.
ProofreadNOW.com, Inc. is headquartered in Mont Vernon, New Hampshire, USA, approximately 60 miles north of Boston.
ProofreadNOW.com has proofread legal, B2B, medical, financial, and technical documents since 1999. That’s 25+ years.
Sometimes. If we do, it's because an experienced proofreader in another time zone was available to do the job. Ninety percent of our English editors are in the US. The rest are in Canada and England. Our Spanish editors are in their native countries. If you require that your documents not be sent out of the US, please let us know. We will ensure that your documents are not sent offshore.
No! ProofreadNOW.com does not use AI or software for proofreading. All documents are reviewed by two experienced human experts who apply real intelligence and judgment to ensure high-quality results.
ProofreadNOW.com FAQs about ordering, pricing, and page count.
Our prices are based on the requested level of service, turnaround time, language, specialty editing (if needed), and number of 500-word pages. For ProofreadNOW.com pricing information, go to www.proofreadnow.com/prices.
Yes. Click here to tell ProofreadNOW.com about your document and receive a quote.
ProofreadNOW.com requires the following information: level of service desired, turnaround time, language, estimated number of 500-word pages, and specialty editing (if required).
ProofreadNOW.com counts 500 words as one page. Using this as our measurement, you get consistent pricing regardless of font size, white space, or layout.
To get the page count of your document, find the total word count, divide that by 500, and round up to get the number of pages. For example, if your document contains 1,700 words, it will equal 4 pages.
Yes! ProofreadNOW.com offers turnaround times from 30 minutes (for a document containing up to 1,000 words) to one or two weeks (for very large documents). The faster the turnaround time, the higher the price. To see our proofreading and copy-editing pricing, please visit our English language page or our Spanish language page. For Spanish translation pricing click here.
The ProofreadNOW.com server sends you an email message when your document has been proofread. At your option, that email can have the proofed document attached. Alternatively, you can click on the link that leads to our secure server, where you can download your proofedfile.
Yes! You'll get a confirmation email from ProofreadNOW.com that shows you the details of the job you submitted. Please review this message to confirm your job information is correct.
If you need to make changes to your order, please log in to your account, find your job, and go to the "Messages for this Job" section of the form. Click "Create the first message for this job" and type in your instructions for the editors.
You can retrieve your proofed document at any time up to 59 days after completion. Simply log on to the ProofreadNOW.com server and click the 'View My Submissions' link to find your job. Download it by clicking on the live link over the job number.
ProofreadNOW.com keeps your document on our secure server for 59 days. On day 60, your document is completely removed. It is not stored in a backup system.
ProofreadNOW.com explains how your documents are secure and confidential.
Our proofreaders are screened, trustworthy, and sworn to secrecy and bound by our very strict privacy policy.
Yes! ProofreadNOW.com’s nondisclosure agreement is fully contained in the click-through agreement that you approve when you create your account. However, we realize that some companies require us to sign their own NDA. We will do that.
Yes. And if you need these proofreaders to sign your NDA, we can arrange that. We will allow only editors who have signed your NDA to see and edit your documents.
Yes, sometimes, but if you’re required to keep your documents in the US, we can accommodate you. Ninety-five percent of our English editors reside in the US and are native English speakers. We also have editors located in the UK and Canada. Our Spanish proofreaders and translators reside in their native countries.
Yes! Law firms often send legal documents, such as wills, trust documents, and the like, to ProofreadNOW.com for proofreading. They also send highly confidential briefs and proposals. To ensure client identities remain private, you can replace proper names with XXXXXXX in the document before sending it to us. It's easy to do. When you get the document back, just find all the XXXXXXX strings and replace them with the client's name.
FAQs regarding our quality assurance and guarantee.
Most definitely! ProofreadNOW.com offers a 100% satisfaction guarantee. We stand behind our work. We’ll unquestionably refund the cost of a page if we left (or made) a mistake on that page. But we also guarantee your complete satisfaction.
ProofreadNOW.com will refund the cost of a page if we left (or made) a mistake on that page. If you don't like the work we did, just say so and we'll waive the entire charge.
Yes, you can. Your style guide must be in a digital format, preferably in MS Word. The proofreaders will use your style guide as they do their work. At any time, you can replace a style guide or delete it altogether.
Log in to your account. From the customer menu, click on 'My Style Guides' and simply follow the easy instructions to upload and register your guide. Then, when you submit a document, click the 'Style guide' button to link one of your registered style guides.
ProofreadNOW.com refers to several standard style guides and references. For a full list, go here.
Split infinitives are not necessarily in need of correction. Today, all the major grammar books agree.
FAQs about ProofreadNOW.com specialty editing services.
Yes! Law firms often send legal documents, such as wills, trust documents, and the like, to ProofreadNOW.com for proofreading. They also send highly confidential briefs and proposals. To ensure client identities remain private, you can replace proper names with XXXXXXX in the document before sending it to us. It's easy to do. When you get the document back, just find all the XXXXXXX strings and replace them with the client's name.
Yes! ProofreadNOW.com employs experienced medical proofreaders. We proofread regularly for some of the most famous medical clinics in the world. When you submit your medical document, simply select the 'Medical' specialty button, and we'll be sure that the proofreaders who work on your document are trained and experienced in medical proofreading. We generally use the AMA Manual of Style for medical documents.
ProofreadNOW.com offers specialty editing for legal, medical, financial, and technology documents. We have experienced proofreaders on staff who handle these types of documents. When you select specialty editing, only editors who are knowledgeable in that specialty will work on your document.
Descriptions of file formats and document types.
Here are some of the types of documents ProofreadNOW.com handles for our customers: legal, medical, financial, engineering, and technology documents, marketing brochures, web pages, reports, contracts, proposals, briefs, bios, business plans, press releases, email messages, data sheets, white papers, and many more.
ProofreadNOW.com accepts MS Word, PDF, Google Docs, PowerPoint, HTML, URL, MSG (Microsoft Outlook), and plain text files.
FAQs about ProofreadNOW.com translation services and languages supported.
ProofreadNOW.com offers English (American, Canadian, and British English) and Spanish proofreading and copyediting services. We also offer English-to-Spanish translation services.
Yes! Click here to link to our Spanish proofreading and copyediting prices. Click here to link to our English-to-Spanish translation services.
Our Spanish language translators and proofreaders are native Spanish-speaking individuals who have been thoroughly vetted and are highly credentialed.
Do you use software to do the proofreading?
No, we use real, live HUMAN experts. Our experts apply REAL intelligence to the task of perfecting your document. A.I. bots do a fairly good job of finding many spelling mistakes. But they’re also prone to missing things and making their own mistakes…from subtle word confusions to out-and-out failures, aka hallucinations. Our living, breathing proofreaders are tested, experienced, and careful. They’ll bring a heartbeat to the task. You’ll notice the results, and you'll come to trust their judgment more and more as you see the excellent work they do for you.
What does it cost to have you proofread my documents?
Please see our pricing page. We provide proofreading and copyediting services for English and Spanish documents. Our prices are based on the level of service, turnaround time requested, language selected, and number of pages.
Once you've seen our prices, consider the price of mistakes and the impact they have on your readers! Can you really afford to do your own proofreading? Do you really think you can trust your reputation to an A.I. bot that will fail in subtle ways?
Where are you located?
The quick answer is, "On the Web!" Because of the wonder of the Internet, we can operate our model from anywhere in the world…but we have chosen to locate our headquarters in the beauty and serenity of Mont Vernon, New Hampshire, about 60 miles north of Boston. We are about an hour away from some of the world's most famous universities, and this is a great area to hire the best software engineers in the country. We draw from a highly educated population, and it shows in our work.
Do you send my document "offshore" to people who do not speak my language?
Our certified editors and translators are located around the world. Most of our English editors and translators are in the U.S., Canada, England, and Australia. Some are elsewhere. If you're required to keep your documents in the U.S., we can accommodate you. All our proofreaders are native speakers and have passed our rigorous tests. (Keep in mind that since every document is double-proofed, the first editor's job on every document is a test in itself, so our vetting process is ongoing.) Our Spanish editors are situated in their native countries.
Do you guarantee your work?
Most definitely! We stand behind our work. We will refund the cost of a page if we left (or made) a mistake on that page. But we also guarantee your complete satisfaction. If you don't like the work we did, just say so and we'll waive the entire charge.
Do you correct split infinitives?
We genuinely believe split infinitives are not necessarily in need of correction. (How's that for a good one!?) By the way, all the major grammar books of today agree.
Can I supply my own style guide for your proofreaders to use as you proofread my work?
Yes, you can, and you can register several different guides with us. Your style guide must be in some digital format, preferably in MS Word. From the customer menu, click on 'Style Guides' and simply follow the easy instructions to upload and register your guide. Then, when you submit a document, click the 'Style Guide' button to accompany your document with one of your registered style guides. At any time, you can renew a style guide or delete it altogether.
Please keep in mind that we cannot enforce sweeping corporate style to your documents. That’s really up to the original writers. We will look for general editing concepts such as serial commas, bullet list preferences, date specifications, titles, and the like. We can also ensure correct spelling and capitalization of trademarked names if you provide us with a list to check against. If your corporate style guide exceeds four or five pages, we ask that you extract the pertinent rules into a smaller document and register that as your ProofreadNOW style guide.
I'm at a law firm. Our clients value their privacy. I don't want you to know their names. How can I send you personal legal documents, such as wills, trust documents, and the like?
Simple! Law firms send us such documents all the time, and they simply replace proper names with XXXXXXX. It's an easy thing, then, to find all the XXXXXXX strings in the returned document and replace them with the client's name.
I'm in healthcare. Can you proofread my medical documents?
Yes, we have experienced medical proofreaders. And we're proofreading regularly for some of the most famous medical clinics in the world. When you submit your medical document, simply select the 'Medical' specialty button, and we'll be sure that the proofreaders who work on your document are trained and experienced in medical proofreading. We do the same for legal, financial, and technology documents.
What types of documents do you proofread?
The list is quite long and continues to grow! Here are some of the types of documents we proofread for our customers:
How do I know when a document is ready for me to retrieve?
The ProofreadNOW.com server sends you an email message when your document is ready to retrieve. At your option, that email can have the proofed document attached. The email message also has a special link that leads to our secure server to download your processed file.
You can also retrieve your completed document without the email link anytime within 60 days of completion. Simply log on to the server and click the 'View Status of Submissions' link to find your job. Download it by clicking on the live link over the job number.
How can I be sure my document remains confidential?
Our proofreaders are screened and trustworthy. They take a very impersonal approach to reading your document, very much the same way your doctor examines you from a medical point of view. The contents of your document are forgotten as soon as the proofreader goes on to the next document (and our proofreaders process thousands of documents daily). Furthermore, our proofreaders are sworn to secrecy and bound by our very strict privacy policy. You have our word on that.
Will ProofreadNOW representatives sign MY nondisclosure agreement?
Most likely, yes! Our existing nondisclosure agreement is fully contained in the click-through agreement that you approve when you create your account. However, we realize that some companies require us to sign their own NDA. We will do that. Furthermore, if you need a select group of proofreaders to also sign your NDA, we can even arrange that. Thereafter, only editors who have signed your NDA will be eligible to see and edit your documents.
I requested 'redline changes' when I submitted my Microsoft Word document. How do I work with it when I get it back?
Download and open the proofed document.
Click the 'Review' tab and see the block of icons labeled 'Tracking.' Use the 'Next' button to get to the next tracked edit. Use the 'Accept' or 'Reject' button to either accept our edit or reject our edit. You can manipulate the choices there to accept each change one by one or all changes at once.
